Apple’s Tim Cook formally apologized to Chinese customers today in response to media criticisms within China for unfair warranty and customer service related issues. China’s Consumer Association have also demanded Apple making a formal apology. While U.S. media in unison came to Apple’s defense before today’s apology, making light of Chinese consumer grievances, I think there is a bigger issue at stake. As I examined how ridiculous the U.S. media and some U.S. politicians are against Huawei back in August 2012, it’s a matter of time the Chinese government retaliates:
Huawei might need the Chinese media’s help in doing some defamation against Cisco before that American protectionism truly drops. It’s hard to imagine any other way. Huawei’s Chen Lifan is asking for ideas!
Instead of Cisco, Apple is an ideal target. For one, its user base is much larger than Cisco’s. Samsung’s phones with Android are better in my personal opinion, so iPhones are not indispensable. Apple’s customer service is probably above average in China relative to all the other companies. Certainly, there are legitimate grievances, but I wouldn’t consider them egregious. Also, remember, the Chinese media criticisms were targeting a basket of foreign firms. China is merely playing catch-up in this protectionism game others have been playing these last few years. In this kind of ugliness, everyone should remember who started first.